Resources to support your practice and service delivery

If you would like to discuss any of the resources or would like assistance in applying these in your practice or service please contact Jennifer Hall, West Region Wellness and Reablement Consultant on 0429 004 345.

Service specific goal setting and care planning

The Service specific goal setting and care planning resource provides an overview of person centred goal setting and care planning as key elements of practice in the Commonwealth Home Support Program.  It describes a range of strategies that support effective practice, including how to:

  • Effectively engage clients and carers in the goal setting and care planning process

  • Document meaningful care plans

  • Create the systems, policies and tools that enable staff to embed care planning effectively and efficiently, in line with the relevant quality, funding and best practice standards.


Monitoring, Feedback and Review

This resource has been designed to support staff working in the Commonwealth Home Support Programme to utilise and maintain service specific care plans through ongoing monitoring, feedback and review practices.  An overview of the key requirements is provided, followed by a range of practical strategies that support effective practice, including how to:

  • Actively monitor your work with clients

  • Utilise formal and informal feedback from clients, carers and staff to support and guide ongoing goal setting and planning

  • Conduct and document care plan reviews in line with the relevant quality standards and practice guidelines

  • Establish tools, policies and systems that support effective care plan monitoring, feedback and reviews.


Embedding a strengths based approach in client conversations

This resource supports staff to use a strength based approach when engaging and working with clients. Focusing on an individual’s strengths and resources, recognising people’s autonomy and empowering people to make choices and design solutions that are right for them are all important parts of person centred care. 

The resource provides an overview of what a strength based approach is, looks at practical strategies to implement the approach and provides examples of strength based questions.


Reducing duplication in Service Specific Assessments for CHSP
Service Providers

This resource provides a brief overview of the assessment and planning process and the tools used to gather information.  It focuses on practical strategies that service providers can use to reduce duplication and streamline their assessment processes for staff and clients.



Building Culturally Inclusive Social Support Groups

There may not always be Social Support Groups available for every language or cultural group and there will always be people who wish to join an SSG that is not CALD specific. Building culturally inclusive SSGs has multiple benefits to the group, participants and for wider community cohesion.



Goal Directed Care Planning Toolkit

Practical strategies to support effective goal setting and care planning with clients.


Connecting the Pieces

The video (and accompanying Guide) looks at the unique aspects of diversity and person centred care, the relationship between these approaches and how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the  client’s journey.


The Consumer Feedback Toolkit

supports agencies to develop and implement effective consumer feedback systems.  The Toolkit contains practical advice, tools and strategies to assist staff to design, plan and implement consumer feedback strategies appropriate for a diverse range of clients.


The Support Loop

Is a resource that provides an approach for improving monitoring and feedback communication systems for services delivered in the home or in a social support setting.


Engaging respectfully with Aboriginal and Torres Strait Islander clients DVD

Is a training tool created to support organisations to engage respectfully with Aboriginal and Torres Strait Islander clients.

As identified in ASM and Diversity plans, organisations continue to seek innovative and accessible ways to support training, upskilling and information sharing for staff working with Aboriginal and Torres Strait Islander communities.  This short 12 minute DVD provides some insights and guidance around respectful engagement and work with Aboriginal and Torres Strait Islander clients in their homes.


Planned Activity Groups - Making it Meaningful

Describes the practice required for service specific assessment and care planning for Planned Activity Groups. The guidelines include examples to promote person centred, individualised approaches.


The Inclusive Language Guide

The Department of Premier and Cabinet has developed this resource to provide guidance to the Victorian Public Sector regarding appropriate language that can also be used by external organisations.  The guide addresses issues including confusion about the acronym ‘LGBTI’ and the differences between sexual orientation, sex and gender identity. This guide can be used by those working with and for LGBTI communities. It is important to note that people may have different preferences about what term is appropriate. In case of doubt it is recommended to ask people what their preferred terms are.


Connecting Through Inclusive Communication Practices Resource

Contains information, tools and good practice examples that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material.  It focuses on the use of inclusive language and communication practices that are meaningful and relevant to potential and current consumers of your service.


Social Support: Dementia Friendly Checklist (Uniting AgeWell)

Checklist  for all social support programs with best practice approaches to support group participants living with dementia, their carers and staff.


Planned Activity Group Pathways

A guide to implementing an ASM approach to PAG (2nd edition)


Enabling the use of easy living equipment for everyday activities

Guidelines and training package (MAV)


Commonwealth Home Support Program Manual (CHSP) 2018

The CHSP Program Manual 2018 has been revised to reflect the most current information and the CHSP operational requirements for service providers delivering services under the new CHSP grant agreements from 1 July 2018.

It also includes a new chapter on implementing wellness and reablement approaches in the CHSP


Living well at home: CHSP Good Practice Guide June 2015

This guide provides examples of good practice and draws on the communications, capacity building and training products that have been developed over a number of years in all jurisdictions and overseas. (Taken from CHSP manual)